Technical Questions

Why isn’t the background music playing on some browsers?

Some browsers have autoplay restrictions that may prevent background music from playing automatically. Ensure that autoplay is enabled in the app settings, and consider providing users with the option to start the music manually.

How do I troubleshoot issues with the app not displaying the music control icon?

First, check that the app is enabled in the General Settings. Then, verify that the icon settings in the Style Settings are correctly configured, including icon position and size. If the issue persists, try clearing your browser cache or contacting support.

Does the app affect my store’s loading time?

The app is designed to be lightweight and should have minimal impact on your store’s loading time. However, large audio files may slightly increase load times, so consider optimizing your audio files before uploading.

Can I control the volume of the background music?

The app currently does not have a built-in volume control setting. However, you can adjust the volume of your audio file before uploading it to the app.