> For the complete documentation index, see [llms.txt](https://docs.centousapps.com/tagify-customer-and-orders-tag/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.centousapps.com/tagify-customer-and-orders-tag/app-set-up/exceptionals.md).

# Exceptionals

**Exceptionals** allow you to add specific customer IDs or order IDs to be excluded from the rule's execution. This means that if an order or customer matches the conditions but is listed as an exception, the rule will not be applied to them. Here's how you can utilize **Exceptionals** efficiently:

1. Go to the exceptionals from **Header menu** or form the **Dashboard**.
2. You can add exceptionals by entering customer IDs or order IDs. Only these two identifiers are supported for exceptions.

<figure><img src="/files/8vObacJ0GhZuhXlAeVKz" alt=""><figcaption><p>Order Id</p></figcaption></figure>

<figure><img src="/files/PD2W3PA73kQwhXMV0Bp2" alt=""><figcaption><p>Customer Id</p></figcaption></figure>

3. If you want to add multiple exceptionals, separate them using commas (,). For example, if you have three customer IDs to exclude, enter them as "CustomerID1, CustomerID2, CustomerID3". You can also press enter after adding IDs.
4. After adding the customer IDs or order IDs as exceptionals, save the settings to apply the changes.