Order cancel Setting

Cancellation Timeframe

The cancellation timeframe defines how long after purchase a customer can cancel an order.

You can configure:

• The order state (for example, before fulfillment)

• A specific time window (hours or days after purchase)

A value of 0 indicates that the order was placed immediately and no delay is applied.

This setting ensures cancellations occur only within acceptable business limits.

Block Cancellation

The Block Cancellation settings prevent cancellations under specific conditions.

You can block cancellations when:

• Shipping has been initiated

• A refund has already been processed

Additional blocking options include:

• Blocking based on order status

• Blocking based on order tags

• Blocking cancellation for COD orders only

These rules help prevent misuse and protect operational workflows.

Order Cancellation Reasons

This section allows you to define reasons customers must select when canceling an order.

Select a predefined reason When enabled, customers must choose from a predefined list.

A predefined reason is required Ensures customers cannot cancel without selecting a reason.

You can add, edit, or remove reasons such as

• Wrong item

• Size issue

Collecting cancellation reasons helps you analyze trends and improve operation

Refund Configuration

This section controls how refunds are processed after cancellation.

You can choose:

• Store credit

• Original payment method

This allows you to align refunds with your business policy and payment setup.

Allow Cancellation For

This setting defines which types of orders customers are allowed to cancel.

You can choose to allow cancellation for:

• Paid orders

• Unpaid orders

Selecting both allows maximum flexibility, while restricting options helps enforce stricter policies.

Auto Refund & Restock

This section controls what happens automatically after an order is canceled.

Automatic refund on order cancellation When enabled, the system processes refunds automatically based on your refund configuration.

Automatic restock inventory When enabled, canceled items are returned to inventory automatically.

You can enable one or both options depending on your operational flow.

Email Notification

This option allows you to send an automatic email notification when an order is canceled.

When enabled, customers receive a confirmation email after a successful cancellation. This helps keep customers informed and reduces follow-up inquiries.

Use this setting if you want transparent communication around order changes.

Apply Cancel Order Tag

This setting automatically applies a tag to canceled orders.

When enabled, you can define a custom tag name that will be added to orders once they are canceled. These tags can be used for:

• Internal tracking

• Reporting

• Automation workflows

This is useful for identifying canceled orders without manual filtering.