# General Information ## Overview Welcome to Insureful, where protecting your products means additional revenue through shipping insurance. Our app lets you offer insurance protection for the products or services you sell, covering stolen or broken items that your customers have insured. With Insureful, you can manage custom insurance plans, whether fixed or percentage-based, according to your minimum and maximum cart subtotals. ### Key Features * **Customizable Insurance Plans**: Set up insurance plans based on a percentage or fixed value of the cart total. * **Claim Management**: Customers can easily submit claims with images and descriptions, and merchants can view and manage these claims. * **Claim Fulfillment**: Fulfill claims by reordering items or issuing a full refund. * **Automatic Insurance Addition**: Automatically add insurance to the cart when the customer meets the insurance plan criteria. * **Email Notifications**: Both customers and merchants receive email notifications for every event, including claim generation and fulfillment. ## Benefits * **Protection and Peace of Mind**: Offer your customers added security by insuring their purchases. * **Additional Revenue**: Increase your revenue by offering shipping insurance. * **Easy Management**: Handle insurance plans and claims effortlessly within the app. * **Efficient Communication**: Keep everyone informed with automatic email notifications for all insurance-related activities. ## Support We’re here to help! If you have any questions or run into any issues, our support team is ready to assist you. * **Email**: * **Live Chat**: Available on our app --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.centousapps.com/insureful/about-app/general-information.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.