# Manage Email  Templates

#### Edit Email Templates

1. **Access Email Templates**:
   * Go to the email templates section in the Insureful app.

<figure><img src="https://3268869593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTMi2PAaPTTOdVXrEeup0%2Fuploads%2F0o3n7l90f9ju3xj0pTe7%2Femail-templates-list.png?alt=media&#x26;token=0d6a75fb-757d-4c3d-8611-9a2a27981d5f" alt=""><figcaption><p>Email Templates List</p></figcaption></figure>

2. **Edit Email Subject and Content**:

* Click on the **Edit** button next to the email template you want to modify.
* You will be redirected to the content page.

<figure><img src="https://3268869593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTMi2PAaPTTOdVXrEeup0%2Fuploads%2FFjmVjNLkGoTkC3vpW4HW%2Femail-template-edit-button.png?alt=media&#x26;token=65e32df3-78d4-4498-b73f-7311fad749fa" alt=""><figcaption><p>Find the Edit Botton</p></figcaption></figure>

3. **Customize Email**:

* Edit the email subject and content in your desired format.
* Use the provided tags to format your email content effectively.

4. **Save Changes**:

* After editing, click on the **Update** button to save your changes.

### Available Email Templates

The app provides five types of email templates for both admin and customer notifications:

1. **Claim Request Template for Admin**:
   * **Purpose**: Sent to admin when a customer requests a claim on their order.

<figure><img src="https://3268869593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTMi2PAaPTTOdVXrEeup0%2Fuploads%2FpNhQPGqmdc9jEDcPYyE4%2Fedit-email-1.png?alt=media&#x26;token=116af3b4-caae-499d-8a8a-e8e08a159059" alt=""><figcaption><p>Claim Request Template</p></figcaption></figure>

2. **Claim Requested Email for Customer**:

* **Purpose**: Sent to the customer to confirm their claim request.

<figure><img src="https://3268869593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTMi2PAaPTTOdVXrEeup0%2Fuploads%2FoHhsy83Em9LKvpgfonbM%2Femail-2.png?alt=media&#x26;token=fac9216b-3f5c-44c1-b00b-6511cca5c804" alt=""><figcaption><p>Claim Requested Template</p></figcaption></figure>

3. **Claim Refund Email for Customer**:

* **Purpose**: Sent to the customer when their claim request for a refund is approved by the admin.

<figure><img src="https://3268869593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTMi2PAaPTTOdVXrEeup0%2Fuploads%2FW9VwDsMagrI6wrtL4foy%2Femail-3.png?alt=media&#x26;token=2bd4ea7b-f4dc-4589-b112-8f815abdb516" alt=""><figcaption><p>Refund Templates</p></figcaption></figure>

4. **Claim Re-Order Email for Customer**:

* **Purpose**: Sent to the customer when their claim request for a reorder is approved by the admin.

<figure><img src="https://3268869593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTMi2PAaPTTOdVXrEeup0%2Fuploads%2F3c29TmA0ktAN2OjC8kYF%2Femail-4.png?alt=media&#x26;token=4802e024-1822-43e3-9f8f-b2a2deb87ee9" alt=""><figcaption><p>Re-Order Template </p></figcaption></figure>

5. **Claim Cancel Email for Customer**:

* **Purpose**: Sent to the customer when their claim request is canceled due to unfair means on the customer's part.

<figure><img src="https://3268869593-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTMi2PAaPTTOdVXrEeup0%2Fuploads%2FWJnglFj3KDENGaBXXyEt%2Femail-5.png?alt=media&#x26;token=d06cdb5a-f76c-45eb-bb90-af2752cc68a5" alt=""><figcaption><p>Claim Cancel Template </p></figcaption></figure>

By following these steps, you can easily manage and customize your email templates, ensuring effective communication with your customers and admins.
