> For the complete documentation index, see [llms.txt](https://docs.centousapps.com/insureful/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.centousapps.com/insureful/app-installation/manage-app-settings/claims.md). # Claims Manage your claims efficiently by approving, canceling, or refunding claim requests. Follow the steps below to handle claims within the Insureful app. ### Accessing Claims 1. **Go to Claims Page**: * Navigate to the Claims page from the main menu. * Here, you can view all claim requests and their statuses. 2. **Check Claim Status**: * Filter claims by status (Pending or In-Progress) to focus on the claims that need your attention.

### Managing Claims #### Edit Claims 1. **Edit Claim**: * Click on the **"Edit"** button next to the claim you want to manage. * You will be redirected to the Order Claim Request Page.

1. **Approve or Reject Claim**: * Review the reasons for the claim. * Click on the **"Claim Status"** or **"Fulfill Claim"** button to either approve or reject the claim.

#### Cancel Claim 1. **Cancel a Claim**: * Click on the **"Edit"** button next to the specific order in the claim menu. * Click on the **"Claim Status"** to cancel or reject the claim.

#### Refund Claim 1. **Refund a Claim**: * Click on the **"Fulfill Claim"** button.

* A **"Fulfill Claim"** popup will appear. * Select the **"Refund by Amount"** option and insert the refund amount. * Click on the **"Claim"** button.

* You can either partially refund the amount or fully refund the claim amount to the customer as per your store policies. #### Re-Order Claim 1. **Reorder a Claim**: * Click on the **"Fulfill Claim"** button and select the **"Re-order"** option from the dropdown menu.

* Insert the number of reordered hats that need to be reordered, or choose to reorder the entire order.

* Click on the **"Claim"** button after entering the required information. #### Store Credit: #### Go to **Fulfill Claim** * Navigate to the **Fulfill Claim** section from your claim management dashboard. Click on the dropdown menu under **Select Claim Type** to view available options.

* Choose **"Store Credit"** from the dropdown list to issue the customer a store credit for the claimed item. In the text box, provide a short explanation for issuing store credit.

* After entering the necessary details, click **Add Store Credit** to complete the process. ### Claim Statuses in Request List * **Requested**: The customer has requested a claim. * **In Progress**: The customer service team is reviewing the claim. * **Approved**: The claim is valid; the merchandise will be reordered, or the amount will be fully refunded to the customer. * **Partially Approved**: This applies to multiple orders in a single shipment, meaning only part of the claim was valid and approved. * **Cancel**: The claim is denied due to false claims or improper activity. ### Allowing Claims from the Front End 1. **Enable Claim Form**: * Go to theme customization from store themes. * Add the Insureful Claim Form extension to the page where you want to display the claim form.

1. **Customer Claim Submission**: * Customers can enter the email ID used to place the order, the order number, and the reason for the claim. * After filling in the details, they can submit the claim.

Find where to Insert reason , add the images of the product and button to submit to request for claim

1. **Email Notifications**: * Both the admin and the customer will receive email notifications for the claim request.