# Claims ### Accessing Claims 1. **Go to Claims Page**: * Navigate to the Claims page from the main menu. * Here, you can view all claim requests and their statuses. 2. **Check Claim Status**: * Filter claims by status (Pending or In-Progress) to focus on the claims that need your attention.

### Managing Claims #### Edit Claims 1. **Edit Claim**: * Click on the **"Edit"** button next to the claim you want to manage. * You will be redirected to the Order Claim Request Page.

1. **Approve or Reject Claim**: * Review the reasons for the claim. * Click on the **"Claim Status"** or **"Fulfill Claim"** button to either approve or reject the claim.

#### Cancel Claim 1. **Cancel a Claim**: * Click on the **"Edit"** button next to the specific order in the claim menu. * Click on the **"Claim Status"** to cancel or reject the claim.

#### Refund Claim 1. **Refund a Claim**: * Click on the **"Fulfill Claim"** button.

* A **"Fulfill Claim"** popup will appear. * Select the **"Refund by Amount"** option and insert the refund amount. * Click on the **"Claim"** button.

* You can either partially refund the amount or fully refund the claim amount to the customer as per your store policies. #### Re-Order Claim 1. **Reorder a Claim**: * Click on the **"Fulfill Claim"** button and select the **"Re-order"** option from the dropdown menu.

* Insert the number of reordered hats that need to be reordered, or choose to reorder the entire order.

* Click on the **"Claim"** button after entering the required information. #### Store Credit: #### Go to **Fulfill Claim** * Navigate to the **Fulfill Claim** section from your claim management dashboard. Click on the dropdown menu under **Select Claim Type** to view available options.

* Choose **"Store Credit"** from the dropdown list to issue the customer a store credit for the claimed item. In the text box, provide a short explanation for issuing store credit.

* After entering the necessary details, click **Add Store Credit** to complete the process. ### Claim Statuses in Request List * **Requested**: The customer has requested a claim. * **In Progress**: The customer service team is reviewing the claim. * **Approved**: The claim is valid; the merchandise will be reordered, or the amount will be fully refunded to the customer. * **Partially Approved**: This applies to multiple orders in a single shipment, meaning only part of the claim was valid and approved. * **Cancel**: The claim is denied due to false claims or improper activity. ### Allowing Claims from the Front End 1. **Enable Claim Form**: * Go to theme customization from store themes. * Add the Insureful Claim Form extension to the page where you want to display the claim form.

1. **Customer Claim Submission**: * Customers can enter the email ID used to place the order, the order number, and the reason for the claim. * After filling in the details, they can submit the claim.

Find where to Insert reason , add the images of the product and button to submit to request for claim

1. **Email Notifications**: * Both the admin and the customer will receive email notifications for the claim request. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.centousapps.com/insureful/app-installation/manage-app-settings/claims.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.