Customer Account
Steps to set up claim page
Click on Home page.
Click on Pages
Go to create template.
Set up the Name and Based on(if required) section.
Then click on create template.
Go to add section then go to template and then add section.
Click apps and select Insureful Claim page.
Step 1: Open the Claim Page Go to the Submit Order Claim page on the website.
Step 2: Enter Your Email Address
In the field labeled “Enter your email”, type your registered email address.
This is important because all claim updates and confirmations will be sent to this email.
Step 3: Enter Your Order Number
In the next field labeled “Enter Order Number”, type your order number exactly as it appears on your invoice or confirmation email.
Make sure there are no typing errors.
Step 4: Submit the Form
Once both fields are filled in, click the “SUBMIT” button.
Your claim will be submitted for review, and you will receive a confirmation message or email shortly after.
Step 5: After clicking submit.
Step 6: Select the product you want to claim: tick the small checkbox in the Select column next to that product.
If needed, change the Claim Quantity to the number of items you are claiming.
Step 7: Write the reason for your claim: click the Reason box (marked with *) and type a short clear reason (for example: “Wrong size”, “Item damaged”, or “Missing parts”).
Step 8: Upload images (required): click Choose Files / Insert image under Upload images and pick one or more photos that show the problem.
These images are required — you will not be able to submit the claim without at least one image.
Good photos: clear close-up of damage, packaging, and any label or defect.
Step 9: Submit the claim: click the Claim order button to send your claim.
step 10: Check confirmation: after submitting you should see a confirmation or the claim status (for example “Pending”). Keep a note of the order/claim number and your uploaded images.
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