Fulfill a Claim

Fulfilling a claim — step-by-step

1. Open Manage Claims Go to Manage Claims in your dashboard and find the customer’s claim row.

2. Open the claim Click the three-dot menu on the claim row → Edit (or View) to open Claim Request Details.

1. Review the claim details On the Claim Request Details page check: product, price, requested qty, customer note and any attachments (evidence).

1. Choose how to resolve the claim Open Select Claim Type and pick one of three options:

   • Refunded by Amount — give a money refund (full or partial).

   • Reorder — send a replacement order.

   • Store Credit — add credit to the customer’s account.

   
2. If you choose Refunded by Amount

   • Select the item quantity to refund (use the qty dropdown).

   • Enter the refund amount in the Summary panel.

   • Fill the Reason for refund amount field (required).

   • (Optional) If you change price details there may be a “Modified Price” option.

   
3. If you choose Reorder or Store Credit

   • Reorder: provide necessary reorder details and confirm the replacement.

   • Store Credit: enter the credit amount and write a short reason.

   
4. Change claim status (if needed) If you suspect a claim is not genuine, click Change Claim Status (top-right). Choose:

   • In Progress — to investigate or process further.

   • Canceled — to reject the claim. If you select Cancel, you must enter a reason for cancellation, then click Change Status.

   
5. Complete the action After filling required fields, click the button to finalize (e.g., Refund Rs. X, Fulfill Claim, or confirm reorder/store credit). Ensure the action completes successfully.

1. Verify the result Return to Manage Claims to confirm the claim row now shows the updated Claim Status and the Refund / Store Credit amounts and remaining amount.