> For the complete documentation index, see [llms.txt](https://docs.centousapps.com/insureful/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.centousapps.com/insureful/app-set-up/fulfill-a-claim.md).
# Fulfill a Claim
Lets set up fulfill a claim step by step
## Fulfilling a claim — step-by-step
1. **Open Manage Claims**\
Go to **Manage Claims** in your dashboard and find the customer’s claim row.
2. **Open the claim**\
Click the three-dot menu on the claim row → **Edit** (or **View**) to open **Claim Request Details**.
3. **Review the claim details**\
On the Claim Request Details page check: product, price, requested qty, customer note and any attachments (evidence).
3. **Choose how to resolve the claim**\
Open **Select Claim Type** and pick one of three options:
* **Refunded by Amount** — give a money refund (full or partial).
* **Reorder** — send a replacement order.
* **Store Credit** — add credit to the customer’s account.
4. **If you choose Refunded by Amount**
* Select the item **quantity** to refund (use the qty dropdown).
* Enter the **refund amount** in the Summary panel.
* Fill the **Reason for refund amount** field (required).
* (Optional) If you change price details there may be a “Modified Price” option.
5. **If you choose Reorder or Store Credit**
* **Reorder**: provide necessary reorder details and confirm the replacement.
* **Store Credit**: enter the credit amount and write a short reason.
6. **Change claim status (if needed)**\
If you suspect a claim is not genuine, click **Change Claim Status** (top-right). Choose:
* **In Progress** — to investigate or process further.
* **Canceled** — to reject the claim.\
**If you select Cancel**, you **must** enter a reason for cancellation, then click **Change Status**.
7. **Complete the action**\
After filling required fields, click the button to finalize (e.g., **Refund Rs. X**, **Fulfill Claim**, or confirm reorder/store credit). Ensure the action completes successfully.
8. **Verify the result**\
Return to **Manage Claims** to confirm the claim row now shows the updated **Claim Status** and the **Refund / Store Credit** amounts and remaining amount.
